cv991's Privacy Policy

1. Introduction & Purpose of the Policy

cv991 is a trusted online betting and casino platform for users in Bangladesh. We believe that protecting our users' personal information is a fundamental right. The purpose of this privacy policy is to inform you about what kind of information we collect, why we collect it, how we store it, and what rights you have over your information.

By registering, logging in, or using any service on the cv991 platform, you are voluntarily consenting to the processing of your information under this Policy. If you disagree with any part of this Policy, please stop using the platform and contact us.

2. What Information We Collect

cv991 may collect various types of information from users, described by category below:

2.1 Information Provided Directly

Information you voluntarily provide during registration or account management:

• Full name and date of birth (for age verification)
• Phone number and email address
• bKash, Nagad, or Rocket mobile number (for payment processing)
• Document information submitted for identity verification
• Messages sent via live chat or email

2.2 Automatically Collected Information

Some information is collected automatically while you use the platform:

• IP address and device information
• Browser type and operating system
• Time spent on the platform and pages visited
• Information collected through cookies and similar tracking technologies
• Transaction history and gaming activity logs

3. Purpose of Using Information

cv991 uses your information only for the following legitimate purposes:

• Account Management: To handle registration, verify identity, and ensure account security.
• Payment Processing: To complete deposit and withdrawal transactions via bKash, Nagad, and Rocket.
• Customer Support: To provide assistance through 24/7 live chat and email ([email protected]).
• Responsible Gaming: To analyze gaming patterns and identify and prevent excessive gaming risks.
• Technical Improvement: To improve platform performance and user experience.
• Legal Compliance: To comply with applicable laws and regulations and to prevent fraud.
• Communication: To send important account-related notifications and updates.

We do not sell your information to third parties or share it for commercial purposes without your permission.

4. Information Sharing & Disclosure

cv991 may share your information with third parties in certain circumstances:

4.1 Service Provider Partners

Payment gateways (bKash, Nagad, Rocket), technology service providers, and security verification companies receive only the information necessary to provide their specific services and are obligated to comply with our privacy standards.

4.2 Legal Obligations

We may be legally required to disclose information based on a court order, legal investigation, or a lawful request from a government authority. In such cases, only the minimum necessary information is provided.

4.3 Fraud & Security

Information may be shared as needed to protect platform security, prevent fraud, and detect illegal activity. This is done in the interest of all users.

5. Cookies & Tracking Technologies

cv991 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser.

• Essential Cookies: These are required for login sessions, security, and the core functionality of the platform.
• Functional Cookies: Used to remember your preferences, language, and settings.
• Analytics Cookies: Help improve the platform by analyzing user behavior.

You can control cookies by changing your browser settings. However, disabling certain cookies may affect your ability to use some features of the platform.

6. Data Security Measures

cv991 has implemented industry-leading technical and organizational measures to protect your personal information:

• SSL Encryption: All data transmissions are encrypted using SSL (Secure Socket Layer) technology, making it nearly impossible for third parties to intercept your information.
• Secure Servers: All data is stored on secure servers and protected from unauthorized access.
• Access Controls: Only authorized personnel can access your information, and only when necessary.
• Regular Security Audits: Regular audits are conducted to identify security vulnerabilities in the platform.
• Two-Factor Verification: Additional verification methods are applied to enhance account security.

While we are committed to ensuring the highest level of security, no platform can guarantee complete security when transmitting information over the internet. It is your responsibility to keep your password confidential and to notify us immediately if you notice any suspicious activity on your account.

7. Data Retention Period

cv991 retains your personal information for as long as:

• Your account remains active and you continue to use our services.
• It is needed to fulfill legal obligations, resolve disputes, or enforce agreements.
• Applicable law requires certain records to be kept for a specified period.

After an account is closed, all information except the minimum required to meet legal obligations is securely deleted or anonymized.

8. Your Rights

As a cv991 user, you have the following rights over your own information:

8.1 Right to Access

You may request to know what information we hold about you. We will provide a copy of that information within a reasonable time.

8.2 Right to Rectification

If any of your information is incorrect, you may request a correction. This can be done directly through account settings or via the support team.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, this may not be possible where legal obligations or ongoing transactions are involved.

8.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing. Please contact us regarding this.

8.5 Right to Withdraw Consent

Where data processing is based on your consent, you may withdraw that consent at any time. However, this will not affect any processing that has already taken place.

To exercise any of the above rights, email [email protected] or contact us via 24/7 live chat.

9. Protection of Minors' Information

cv991 is a platform for adults only. This service is available only to those aged 21 and above. We do not intentionally collect any personal information from minors.

An age verification process is followed at the time of registration. If we have reason to believe that a minor has created an account, we will close that account and immediately delete the associated information.

10. International Data Transfers

Your information may be processed on international servers as required to provide technical services. In such cases, we ensure that:

• The receiving party complies with equivalent data protection standards.
• Data is used only to the extent and for the purpose necessary.
• Appropriate contractual safeguards are in place for data transfers.

11. Policy Changes & Updates

cv991 may update this privacy policy from time to time. If there are any significant changes, we will:

• Post a clear notice on the platform.
• Update the "Last Updated" date at the top of the policy.
• For important changes, a notification may be sent to your registered email.

Continued use of the platform after changes are made will be considered as your agreement to the updated policy. We recommend reviewing this policy regularly.

12. Responsible Gaming & Data Use

cv991 firmly believes in responsible gaming. To this end, we may analyze your gaming activity data to identify potentially problematic behavior. This is not for any punitive purpose — rather, it is to provide you with the right support.

For more details, visit our Responsible Gaming page.