cv991 Terms and Conditions

1 Introduction & Acceptance

cv991 is an online betting and casino platform operated for users in Bangladesh. By accessing this website or using any of its services, you are considered to have automatically accepted all terms and conditions described below.

If you disagree with any part of these terms, please refrain from using cv991's services. Creating an account on the platform or completing any financial transaction constitutes your full acceptance of these terms.

2 Eligibility & Age Requirement

The following eligibility criteria must be met to use cv991's services:

• The user must be 21 (twenty-one) years of age or older.
• The user must use this platform voluntarily and with full capacity.
• The user is personally responsible for confirming that online betting is lawful from their location.
• A person may create only one account — multiple accounts are strictly prohibited.
• Opening an account using a third party's identity is strictly prohibited.

cv991 may verify a user's age and identity at any time. Failure to provide the required documents for verification may result in the account being temporarily suspended or permanently closed.

3 Account Registration & Security

3.1 Registration Requirements

When creating an account, you must provide accurate, complete, and up-to-date information. If an account is created with false information, cv991 reserves the right to cancel that account and withhold the deposited balance.

3.2 Password Protection

Keeping your login credentials completely confidential is your own responsibility. cv991 will never ask for your password via email or chat. If you suspect unauthorized access to your account, contact [email protected] immediately or use the live chat.

3.3 Account Termination

cv991 may cancel or suspend any account for the following reasons:

• Providing false or misleading information
• Abuse of the bonus system or fraudulent activity
• Operating multiple accounts
• Attempting to exploit technical vulnerabilities of the platform
• Due to any legal or regulatory requirement

4 Deposits & Withdrawals

4.1 Accepted Payment Methods

Transactions on cv991 are currently supported via the following mobile banking methods: bKash, Nagad, and Rocket. Rocket is the mobile wallet service of Dutch-Bangla Bank.

4.2 Minimum Amounts

4.3 Withdrawal Timeframe

Approved withdrawal requests are generally processed within 1 hour. However, this time may increase if an identity verification process is ongoing or a security review is required.

4.4 Transaction Verification

cv991 may request additional documents to verify any deposit or withdrawal request. The platform reserves the right to seize the relevant balance and close the account in the event of any fraud related to a transaction.

5 Bonus & Promotion Terms

5.1 Welcome Bonus

A 200% welcome bonus is available on your first deposit at cv991, up to a maximum of ৳5,000. For example:

• Deposit ৳1,000 → Bonus ৳2,000 → Total balance ৳3,000
• Deposit ৳6,000 → Bonus ৳5,000 → Total balance ৳11,000

5.2 Wagering Requirements

To withdraw winnings earned from a bonus, the bonus amount must be wagered 25 times. The wagering requirement applies only to the bonus amount, not the original deposit. For example: ৳2,000 bonus × 25 = ৳50,000 total wagering.

5.3 General Bonus Rules

• Each bonus offer has its own validity period; expired bonuses are automatically cancelled.
• Bonus funds cannot be withdrawn directly — withdrawal is only possible after the wagering requirements have been met.
• cv991 reserves the right to change, suspend, or cancel any bonus offer at any time.
• Claiming bonuses on multiple accounts from the same household or device is prohibited.

6 VIP Program Terms

cv991's VIP program has three tiers. Tiers are advanced based on regular play:

• Bronze: Up to 0.3% weekly cashback
• Silver: Up to 0.5% weekly cashback
• Gold: Up to 0.8% weekly cashback

VIP cashback is calculated each week and credited to the account within a set timeframe. cv991 reserves the right to change the terms, benefits, or tier definitions of the VIP program at any time.

7 Betting & Gaming Rules

7.1 General Betting Terms

Once placed on cv991, all bets are final and cannot be changed or cancelled. The user bears full responsibility for any bet they have confirmed.

7.2 Technical Issues

If a game or bet is interrupted due to a server error, internet disconnection, or any other technical issue, cv991 will review the data for that session and make a reasonable decision.

7.3 Misconduct & Fraud

• Using any software, bot, or automated system to place bets is strictly prohibited.
• Any attempt to influence game outcomes or odds is prohibited and subject to penalty.
• If collusion or coordinated fraudulent activity is detected, all associated accounts will be cancelled.

8 Responsible Gambling

cv991 places the highest importance on responsible gaming. We believe every user should play for entertainment within their own means.

• Only those aged 21 or above may use this platform.
• Do not bet beyond your means.
• Avoid treating gambling as a source of income.
• For detailed information on gaming controls, visit our Responsible Gaming page.

If you face any issues, contact us via 24/7 live chat or at [email protected].

9 Privacy & Data Protection

cv991 uses SSL encryption and advanced security technology to protect users' personal information. We do not share users' personal data with third parties, except in the following cases:

• At the request of competent authorities due to legal obligations
• In the interest of fraud prevention or investigation
• Information required for payment processing

To learn more about our data protection policy, read the Privacy Policy page.

10 Intellectual Property Rights

All content on the cv991 platform — logos, graphics, text, software, designs, and other materials — is the intellectual property of cv991. Copying, reproducing, distributing, or commercially using this content without prior permission is strictly prohibited.

Users may access platform content solely for personal, non-commercial purposes.

11 Limitation of Liability

cv991 bears no responsibility for the following:

• Losses or forfeited bets caused by internet disconnection
• Third-party software or network failures
• Account losses due to the user's own negligence or carelessness
• Legal consequences of using the service from the user's location
• Dissatisfaction with game results or not winning as expected

cv991 makes every effort to operate a safe and reliable platform, but is under no obligation to provide compensation under any circumstances.

12 Service Changes & Discontinuation

cv991 may change, suspend, or fully discontinue any part of its services at any time. Users will be notified as far in advance as possible in the event of such changes.

In the event of service discontinuation, an effort will be made to return any valid balance in a user's account; however, bonus or conditional balances will be governed by the applicable terms.

13 Dispute Resolution

In the event of any dispute or complaint, please first contact cv991's customer support team:

• Live Chat: Available 24 hours, 7 days a week
• Email: [email protected]
• Language: Support available in Bengali and English

If a resolution is not reached through the support team, cv991's management authority will review the matter. cv991's decision will be considered final.

14 Entire Agreement & Contact

These terms and conditions, our Privacy Policy, and the Responsible Gaming Guidelines together constitute the entire agreement between cv991 and the user. Any prior oral or written agreements are superseded by this document.

If any part of these terms seems unclear or you need further information, please contact us: